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Hobbylinc's Customer Service At Hobbylinc we pride ourselves in providing the best customer service in the industry. Just like all businesses, we need repeat customers to remain on top. We currently receive 70% of our business from re-orders. Here are some comments that our customers have said concerning our customer service. "A-1 operation from placing the order to receiving it. Keep up the good work Hobbylinc!" ----Jeff, Stanton, PA "Well, my first order and there was a problem, so I figured oh-no here we go again. But, I called Hobbylinc and within five minutes was told that my missing part would be sent. Then, in only two days I received it! You guys actually did what you said. It's hard to turn a problem into a devoted customer, but you've got my business." ----Mark Wright, Atlanta, GA "I really like your system, it provides e-mails with every stop (step-we assume it's a typo) so that you always know what is going on." ----Hamilton, LA, CA "I received a model from you guys and it was missing one of the frames. Let me make it clear that this was the fault of the manufacturer. Most companies would make me deal with the manufacturer, which I've done and it takes months. But you took care of it by sending the correct piece--which I received in only one week. That extra touch has made me a customer." ----Sammuel, Peterstown, OH "You are one of the only companies that I know of which send items to APO address the same attention and speed of regular domestic orders. From those of us overseas, thanks." ----LT. Mark Helms "I've ordered well over 1 dozen times and each has been handled very professionally. Keep up the good work." ----James, Between, FL "I ordered from you and another on-line vender at the same time. Your order arrived in Four days while the other vender took two weeks...and their closer!" ----Roberto, San Fran, CA "I wish all hobby venders operated like you did" ----Mark Stoltz, Las Vegas, NV There are more, but we figured you got the point. We thank all of those that continue to send us the encouraging e-mails; it's always nice to receive positive responses. If you have any problems or questions you can contact us four different ways: By sending us an e-mail. Writing us a letter at: 123 Merchants Park Drive Hoschton, GA 30548 Faxing us at 1-706-654-2518 Or you may contact us by phone at 1-706-654-0176. We thank you for visiting our on-line store. | |||