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Hobbylinc.com Shipping Information

Hobbylinc.com shipping facility is designed to ensure your orders are packed quickly and correctly. All of our shipping staff are required to take 'hands on' packing classes so that you can be assured of a high quality packing job on your order each and every time. Although we do have some of the fastest shipping times in the industry please note that this is not our main goal.  Most orders ship from our warehouse in two to three business days (weekends not included). Our goal is to offer the largest selection of items at the lowest prices, not be the fastest shipper of goods.

Standard Shipping Charges

Shipping cost for any order shipped in the Continental United States is calculated automatically online. If the shipping cost can not be determined because the weight or size of an item is not known, then the actual shipping cost will be charged once the order has shipped. Free shipping through UPS or Fedex-Ground is provided for Continental United States orders over $250.

Orders not in the Continental U.S. / International Orders

Orders shipped to areas outside of the continental U.S. (including U.S. Territories, APO/FPO boxes, Alaska, and Hawaii) do not fall under the standard shipping charge calculation. All orders sent outside the continental U.S. will be charged the actual cost of shipping. We only ship to areas outside of the continental U.S. via USPS. USPS Priority Mail is used for non-continental U.S. orders (U.S. Territories, APO/FPO boxes, Alaska, and Hawaii), and USPS Airmail or Express Mail is used for international orders. We do not ship to these areas via UPS, FedEx, or DHL. You can get an estimation of the cost of shipping packages internationally by using the USPS rate calculator at the USPS site.

Hobbylinc Ships to these international countries.

HASMAT (rocket engines) Items

We can send rocket engines to any location in the United States. This includes U.S. Territories. We DO NOT charge an additional HASMAT fee for shipping these engines. In order to avoid the HASMAT fee all engine orders must be shipped via USPS surface mail. (please allow a few extra days shipping time for this method). For orders out side of the continental U.S. these engines still have to be sent surface mail, so please allow three to six weeks for delivery. (They actually place them on a boat to reach your location). We can not ship HASMAT items to any international location (including Canada and APO/FPO addresses) We apologize to all our customers in those locations, we hope that the laws restricting shipping of HASMAT item internationally changes soon so we can provide you with all your hobby needs.

Insurance

Hobbylinc.com insures our own packages in order to quickly eliminate any problems with your order. The insurance option is NOT the same as provided through the shipping carrier (UPS, USPS, FedEx, etc..).

The insurance option will cover the following:
  • Lost Packages : We will provide a refund or reshipment (for domestic orders) if your package is lost by the carrier. This requires confirmation from the carrier that the package is lost. We must wait for the confirmation before we are able to provide a refund or reshipment. With UPS and FedEx this usually takes one to three business days. USPS requires 14 business days to attempt delivery on priority mail shipments and 30 business days to attempt delivery on 3rd. class mail. (i.e. a delivered status of 'delivered' provided by the carrier will void this insurance)
  • Undeliverable Packages : We will reship, for free, any packages in which the customer incorrect enters the thier address causing the pacakge to be returned to us. (Yes, this happens.. a lot). Please verify your information that you enter online to avoid delivery delays.
  • Defective or Damaged Items : We will send replacements for damaged items free of charge. We will only send replacements for damaged items within 7 business days of delivery. Please make sure to check your items when they arrive. This might require the return of the damaged item before replacement is sent. If the insurance option is selected we will pay for the return shipping via USPS or UPS ground mail. (returns require approval by Hobbylinc.com)
  • Missing Parts / Defective Parts : Most maufacturers want to deal directly with the end consumer when dealing with missing or defective parts. Individual parts are not available for us to purchase. You will need to contact the manufacuerer to recieve replacements. In the rare case that the manufacturer does not take care of your problem we will send any parts that are missing or defective. Please note that this is a one time offer. Before requesting any new missing or damaged parts make sure to check all other parts so that we can take care of any issues at the same time.

Please remember that your order will be shipped using a package delivery service (USPS, UPS, etc.). If you are looking to purchase items for collecting, and are expecting the packaging of the item to be "mint condition", you should purchase your items from a local hobby shop so that you can inspect the packaging prior to buying. Minor imperfections to packaging may occur during the shipment of an order from us to you.

Shipping Dates for Orders

Your order status is available online at http://www.hobbylinc.com/products/status.htm. This information is updated every day around 5 pm EST. It takes all orders two to three business days to ship from our warehouse (unless specified otherwise online / i.e. rocket items). You order should follow this basic path in our system:

Day Order Placed Processing Order Pulling Order From Warehouse Order Shipped
Monday Tuesday Wednesday Thursday
Tuesday Wednesday Thursday Friday
Wednesday Thursday Friday Monday
Thursday Friday Monday Tuesday
Friday Monday Tuesday Wednesday
Saturday Monday Tuesday Wednesday
Sunday Monday Tuesday Wednesday
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Copyright ©1995-2009 HobbyLinc. All rights reserved. Images and Descriptions are representative only, actual items may vary. Prices subject to change without notice.
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