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Ordering Online (USA and Territories)

For International Order, Please click here

Follow these simple steps

  • (1) Simply browse Hobbylinc.com and add the items you would like to your shopping cart.
  • (2) Click the Finalize this Order Button when you would like to complete the order.
  • (3) Follow the step-by-step instructions online.

Email us if you have any problems or questions.

Ordering by Phone

Follow these simple steps

  • (1) Simply browse Hobbylinc.com and write down the items numbers of the products you would like to order.
  • (2) Call the Hobbylinc.com Ordering Line toll-free at 1-888-327-9673 (see Hours below).

*** Please note that PayPal orders must be placed online ***

From the article Hours
Hobbylinc.com Customer Service Representatives are available

  • Monday-Friday from 9am to 5pm, Eastern Time
  • Closed Saturday and Sunday
  • Closed all major holidays, plus :
    • Closed Christmas Eve
    • Closed Day after Christmas
    • Closed New Years Eve

Order Line Representatives

  • Are only available for the placement of orders.
  • Do not have additional availability information (the website availability is updated every day).
  • Can not answer Customer Service questions about existing orders, stock quantities, additional product information, or shipping information. For these questions, please email Customer Support.

Payment Options

Credit Card - Online Secure Ordering

  • VISA, MasterCard, AMEX, and Discover cards are accepted.
  • The credit card billing address must be supplied for verification, but the order may still be shipped to a different address.
  • Hobbylinc.com uses the highest level of online security encryption to safeguard sensitive information.

Credit Card - Pay by Phone

  • VISA, MasterCard, AMEX, and Discover cards are accepted by phone. This is one of our online payment options.
  • This allows you to place your order online, and then call us with your credit card information after the order has been placed. Please follow the instructions online when finalizing your order.
  • The credit card billing address must be supplied for verification, but the order may still be shipped to a different address.

PayPal

  • PayPal Express Checkout is available as an online payment option. (Requires you to login to you PayPal account to approve payment).
  • DO NOT EMAIL US A PAYPAL PAYMENT!!! as we will not receive it. You must use the PayPal Express Checkout option through the hobbylinc.com website.
  • PalPal orders must be place online, as you are required to login to your PayPal account (which we cannot do over the phone).
  • PalPal may only be used for in-stock items, since we must charge PayPal immediately for your order.
  • PalPal may only be used for USA orders. We will ship only to a USA address which is provided to us by PayPal.

Personal Check

  • Personal Checks are accepted.
  • The order should be placed on our website and the Personal Check payment option should be selected.
  • Checks must be made payable to Hobbylinc.com
  • Be sure to include your order number with the check.
  • Once we receive the check, we will wait a minimum of 7-10 days for the check to clear before processing your order. Please allow for this delay.

Money Order

  • Money Orders are accepted.
  • Money Orders must be made payable to Hobbylinc.com.
  • The order should be placed on our website and the Money Order payment option should be selected.
  • Be sure to include your order number with the money order.
  • Once we receive the money order, we will wait a minimum of 5-7 days for the money order to clear before processing your order. We apologize for the delay, but fake money orders do exist.

Purchase Orders

  • Purchase Orders are accepted for order orders over $100.
  • The order should be placed on our website and the Purchase Order payment option should be selected. If you already have your Purchase Order Number, you may enter it when asked.
  • Purchase Orders are accepted from businesses, schools, and organized groups (e.g. Cub-Scouts). We do not accept personal Purchase Orders.
  • Be sure to include your order number with the Purchase Order.
  • A signed copy of the Purchase Order must be faxed to Hobbylinc.com (706-654-2518), with the Hobbylinc.com order number written on the Purchase Order.
  • Detailed instructions are provided when ordering online using a Purchase Order.

Shipping Times

When will your order ship from Hobbylinc?

  • The date your order would be scheduled to ship from the Hobbylinc.com warehouse in Atlanta, Georgia is automatically calculated for you in your Shopping Cart while ordering online.
  • Most orders take 2-3 business days to ship our from the Hobbylinc.com warehouse, once valid payment has been received.
  • The shipment date cannot be sped-up for earlier shipping. We are simply not setup for this. If you need your order to ship our faster, then there are other online vendors who may be able to do this for you.
  • Shipment times are not guaranteed, though Hobbylinc.com ships orders ontime over 97% of the time.
  • Hobbylinc.com strives to provided the largest selection of hobby products at the lowest possible price, while maybe not being the fastest shipper of orders.

Shipping Options

Mail

  • Service provided by the U.S. Postal Service.
  • Online tracking available, though not very good.
  • Delivery times typically 2-3 days from shipment, though not guaranteed.
  • Cost is automatically calculated when ordering online.
  • Estimated delivery time is calculated online while ordering.

UPS Ground

  • Service provided by UPS.
  • Online tracking available.
  • Continental U.S.A. deliveries only.
  • Cost is automatically calculated when ordering online.
  • Estimated delivery time is calculated online while ordering.

Fedex Smart Post

  • Package transported by Fedex to your local U.S. Post Office.
  • Final package delivery is by your local U.S. Post Office.
  • Online tracking available.
  • Continental U.S.A. deliveries only.
  • Cost is automatically calculated when ordering online.
  • Estimated delivery time is calculated online while ordering.

3rd Class Ground - HAZMAT

  • Service provided by the U.S. Postal Service.
  • Continental U.S.A. deliveries only.
  • Used for shipping Model Rocket Motors, which are classified as HAZMAT.
  • Online tracking available, though not very good.
  • Shipment is sent ground as HAZMAT materials cannot be flown in an airplane, so delivery can be slower than Priority Mail.
  • Cost is automatically calculated when ordering online.
  • Estimated delivery time is calculated online while ordering.

Expedited Shipping

  • Expedited shipping costs are automatically calculate for you in your Shopping Cart.
  • Some items, like model rocket engines (HAZMAT) and some paints (ORMD), cannot be expedited. Expedited shipping will not be offered when any of these items are in your shopping cart.
  • Shipments are sent from Atlanta, Georgia.
  • Hobbylinc.com is not responsible for delayed deliveries, and only the shipping charge may be refunded for a late delivery.
  • Continental U.S.A. deliveries only.
  • Online tracking available.

Shipping Cost

  • Shipping Cost is automatically calculated online in your shipping cart while ordering.

Insurance

Hobbylinc.com insures our own packages

  • Speeds up resolution of any problems with your order.
  • The insurance option is NOT the same as provided through the shipping carrier (UPS, USPS, FedEx, etc..), as it provides much more coverage than simply the loss or damage of a package.

The insurance option will cover the following:

  • Lost Packages : We will provide a refund or reshipment (for domestic orders) if your package is lost by the carrier. This requires confirmation from the carrier that the package is lost. We must wait for the confirmation before we are able to provide a refund or reshipment. With UPS and FedEx this usually takes one to three business days. USPS requires 14 business days to attempt delivery on priority mail shipments and 30 business days to attempt delivery on 3rd. class mail. (i.e. a delivered status of 'delivered' provided by the carrier will void this insurance)
  • Undeliverable Packages : We will reship, for free, any packages in which the customer incorrectly enters the their address causing the package to be returned to us. (Yes, this happens.. a lot). Please verify your information that you enter online to avoid delivery delays.
  • Defective or Damaged Items : We will send replacements for damaged items free of charge. We will only send replacements for damaged items within 7 business days of delivery. Please make sure to check your items when they arrive. This might require the return of the damaged item before replacement is sent. If the insurance option is selected we will pay for the return shipping via USPS or UPS ground mail. (returns require approval by Hobbylinc.com)
  • Missing Parts / Defective Parts : Most manufacturers want to deal directly with the end consumer when dealing with missing or defective parts. Individual parts are not available for us to purchase. You will need to contact the manufacturer to receive replacements. In the rare case that the manufacturer does not take care of your problem we will send any parts that are missing or defective. Please note that this is a one time offer. Before requesting any new missing or damaged parts make sure to check all other parts so that we can take care of any issues at the same time.
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