Contacting Hobbylinc

Contacting Hobbylinc

Hobbylinc Main Categories

  Airbrush
  Arts & Crafts
  Arts & Crafts
  Books
  Building Supplies
  Construction Kits
  Diecast
  Free Flight
  Glues
  Hand Tools
  Jigsaw Puzzles
  Kites
  Model Rockets
  Model Trains
  Paints
  Plastic Models
  Power Tools
  Science
  Slotcars
  Toys & Games
  Woodboats

Toll Free Ordering

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Mailing List

Join our mailing list for bi-weekly updates on our specials, features, new items and general industry news. You will also receive specials only available to those subscribed to our mailing lists and first crack at new release items. It's free and it's useful!

In order to provide faster response to your email questions please select the most appropriate category for your question:

Order Questions		For any questions you have on placed orders, problems with placing an order, checking on orders, etc... , please use this form.

Returns		For any questions you have on returns, return policy, returned order status, etc... , please use the this form.

Customer Support		For all other questions, please use this form.

Please note that most questions can be answered online. The following will answer the most common asked questions:

Q: Do you have afree catalog?

A: We do not print a catalog. All items that we have available are listed online. One of the ways we offer such low prices is to avoid the cost of printing a hard copy catalog.

Q: I need my items by tomorrow, can you get them to me?

A: No, all items ship in two to three business days unless specified otherwise. Our goal is not to be the fastest shipper of items but the low price option with the largest selection.

Q: I don't see an item that I want, can you get it / special order it for me?

A: All items that we carry are listed online. To provide low prices we buy most items in bulk by contract. This does not allow us to special order one or two individual items from manufacturers.

Q: How much is shipping?

A: Currently standard shipping cost is automatically calculated online for continental U.S. Orders. Non-continental orders are charged the actual cost of shipping once the order has shipped.

Q: Has my order shipped / What's my order status?

A: Your order status is available online at http://www.hobbylinc.com/products/status.htm This information is updated every day around 4 pm EST. It takes all orders two to three business days to ship (unless specified otherwise online / i.e. rocket items). You order should follow this basic path in our system:

Day Placed	Processing Order	Pulling Order From Warehouse	Order Shipped
Monday	Tuesday	Wednesday	Thursday
Tuesday	Wednesday	Thursday	Friday
Wednesday	Thursday	Friday	Monday
Thursday	Friday	Monday	Tuesday
Friday	Monday	Tuesday	Wednesday
Saturday	Monday	Tuesday	Wednesday
Sunday	Monday	Tuesday	Wednesday

Q: How much does it cost to ship HAZMAT items (rocket engines)?

A: We ship all HAZMAT items via USPS surface mail. There is no HAZMAT fee for shipping items this method. However, USPS is a slower shipping method than UPS, or FedEx. Please allow for two to three additional shipping days when placing your order for these items.

Q: Where are you located?

A: We are located in Atlanta Georgia. Or physical address is Hobbylinc.com, 123 Merchants Park Drive, Hoschton, GA 30548.

Q: The online date for an item I'm interested in says unknown. What date will the item be available?

A: The online availability information is updated every day. An unknown date means that the manufacturer is out of stock of the item and does not yet have the item set for another production run. This could mean that the item will arrive in two weeks or 6 months, they have not specified yet. A rule of thumb is if the item is in high demand (i.e. a Tamiya paint which they sell thousands) it should be closer to the two week time frame. If it is a model that has a low sell rate the release will be much longer.